Shift Lead - Customer Experience & Ops Leader

Walgreens; Schaumburg (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Schaumburg, IL is seeking a store associate supervisor to open/close the store, handle cash, and ensure a welcoming customer experience. You will supervise team members, assist with deliveries, and maintain accurate inventory and pricing to support daily operations.

The role emphasizes leadership, excellent customer service, and adherence to store policies while ensuring the store runs smoothly in the absence of management.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains accurate inventory counts and store appearance, including pricing and signage.
• Assists with vendor deliveries, backroom processes, and basic bookkeeping tasks such as cash reports and ledgers.

Skills

Leadership experience

Retail key holder

Customer service

Cash handling

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens in Schaumburg, IL is seeking a store associate supervisor to open/close the store, handle cash, and ensure a welcoming customer experience. You will supervise team members, assist with deliveries, and maintain accurate inventory and pricing to support daily operations.

The role emphasizes leadership, excellent customer service, and adherence to store policies while ensuring the store runs smoothly in the absence of management.