Shift Lead: Customer Experience & Operations Pro

Walgreens Co.; Monson (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store role that can operate in the manager’s absence, handling early opening/closing, cash handling, and daily store readiness.

You will assist with deliveries, pricing, inventory, and backroom processes while delivering a distinctive Walgreens customer experience. Qualified candidates have at least one year of leadership or key-holding experience, strong English communication, and a commitment to excellent service.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management and ensure start-ups and cash handling are completed.
• Complete product returns, order voids, refunds, cash drops, and provide change as requested to registers.
• Maintain store inventory accuracy and pricing signage, assist with displays and merchandising, and support backroom operations.
• Assist with vendor deliveries, openings of back doors, and reverse logistics as needed.
• Engage customers with proactive service, resolve issues, and strengthen the Walgreens customer experience.

Skills

Leadership

Retail key holder

Customer service

English fluency

Job description

Walgreens Co. is seeking a store role that can operate in the manager’s absence, handling early opening/closing, cash handling, and daily store readiness.

You will assist with deliveries, pricing, inventory, and backroom processes while delivering a distinctive Walgreens customer experience. Qualified candidates have at least one year of leadership or key-holding experience, strong English communication, and a commitment to excellent service.