Shift Lead: Store Ops & Customer Experience

Walgreens; Mount Pleasant (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking an energetic leader to run the store when management is not on site, handling cash, opening doors for deliveries, and ensuring smooth daily operations. You will greet customers, resolve issues, and uphold Walgreens service traits to deliver a distinctive shopping experience.

The role requires at least one year in a supervisory or key holder role, fluency in English, and relevant certification or license as required by state law.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change at registers.
• Engages customers, resolves issues, and models best practices to deliver a delightful experience.
• Reconciling sales, managing pricing signage, and assisting with vendor deliveries and backroom operations.
• Supports inventory accuracy, displays, and basic maintenance of store appearance and signage.

Skills

Customer service

Leadership

Cash handling

Store operations

English fluency

Education

PTCB certification or pharmacy license

Tools

Point of Sale system

Job description

Walgreens is seeking an energetic leader to run the store when management is not on site, handling cash, opening doors for deliveries, and ensuring smooth daily operations. You will greet customers, resolve issues, and uphold Walgreens service traits to deliver a distinctive shopping experience.

The role requires at least one year in a supervisory or key holder role, fluency in English, and relevant certification or license as required by state law.