Shift Lead: Customer Experience & Operations Coach

Walgreens; Town of North Dansville (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Job summary

Walgreens in New York is seeking a store associate to open and close the store when management is unavailable, manage cash handling, and ensure the floor and stock room are ready for business. You will engage customers with a friendly, proactive service approach and help maintain accurate inventory, pricing, and displays.

The role emphasizes strong customer service, teamwork, and adherence to store policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing and speaking English.
• Willing to obtain PTCB certification or pharmacy license where required.

Responsibilities

• Open/close the store in management's absence, handle cash, and prepare floors.
• Process returns, voids, refunds, cash drops, and register corrections.
• Engage customers and deliver a distinctive experience while assisting shoppers.
• Assist with inventory accuracy, pricing, displays, and backroom operations.
• Support store maintenance and compliance with policies.

Skills

Leadership experience

Retail key holder

Fluent English

Education

PTCB certification or pharmacy license

Job description

Walgreens in New York is seeking a store associate to open and close the store when management is unavailable, manage cash handling, and ensure the floor and stock room are ready for business. You will engage customers with a friendly, proactive service approach and help maintain accurate inventory, pricing, and displays.

The role emphasizes strong customer service, teamwork, and adherence to store policies.