Shift Lead - Customer Experience & Store Ops

Walgreens; New York (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a Store Team Member in New York to open and close the store, manage cash and basic transactions, and ensure the sales floor and stock room are ready for business. The role emphasizes delivering a distinctive customer experience and supporting inventory, pricing, and display execution.

Responsibilities include assisting with vendor deliveries, supervising workflow during manager absence, and upholding store policies while maintaining strong customer service standards and

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store, starts up systems, handles cash, and ensures floor/stock room are ready for business.]
• Completes product returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Assists with and coaches team members on warehouse and vendor ordering, including deliveries.
• Maintains accurate inventory and pricing, and oversees displays and resets.

Skills

Leadership

Retail Operations

Customer Service

Cash Handling

English Proficiency

Job description

Walgreens is seeking a Store Team Member in New York to open and close the store, manage cash and basic transactions, and ensure the sales floor and stock room are ready for business. The role emphasizes delivering a distinctive customer experience and supporting inventory, pricing, and display execution.

Responsibilities include assisting with vendor deliveries, supervising workflow during manager absence, and upholding store policies while maintaining strong customer service standards and