Shift Lead — Customer Experience & Store Ops

Walgreens; Town of Lysander (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in New York seeks a capable team member to open and close the store when management is not present, handling cash and ensuring readiness for business. You will deliver a friendly, helpful customer experience and assist with vendor deliveries and store operations.

The role emphasizes cash handling, price changes, and maintaining inventory accuracy while upholding company policies and standards. A strong customer service mindset is essential for success.

Qualifications

• One year of leadership, supervisory, or key-holder experience.
• Fluent in reading, writing, and speaking English.
• Valid PTCB certification or state pharmacy license as required.
• Ability to handle cash, sales, and store operations.
• Willingness to work in a retail environment with customer focus.

Responsibilities

• Opens and closes the store when management is absent, with systems start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves questions, and shares service best practices.
• Maintains inventory accuracy and supports pricing, displays, and back-office tasks.
• Assists with vendor deliveries, order reviews, and reverse logistics as needed.
• Supports pharmacy out window as requested and ensures store compliance.

Skills

Leadership experience

Customer service

English language

Education

PTCB certification or pharmacy license

Tools

Store systems

Cash register systems

Job description

Walgreens in New York seeks a capable team member to open and close the store when management is not present, handling cash and ensuring readiness for business. You will deliver a friendly, helpful customer experience and assist with vendor deliveries and store operations.

The role emphasizes cash handling, price changes, and maintaining inventory accuracy while upholding company policies and standards. A strong customer service mindset is essential for success.