Shift Lead: Customer-Experience & Operations Coach

Walgreens; Knoxville (TN); On-site; USD 17,000 - 28,000; Full time

Job summary

Walgreens is seeking a store team member to lead when management is unavailable and to ensure smooth daily operations. The role emphasizes strong customer service, cash handling, and accurate store processes.

You will greet customers, assist with product recommendations, and help maintain inventory and pricing integrity. Qualifications include at least one year in a leadership, supervisory, or key holder role and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Working knowledge of store systems and store equipment.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups, cash handling, and ensuring readiness for business.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, answers questions, and resolves issues to ensure satisfaction.
• Assists with inventory, pricing changes, signage, and basic housekeeping as needed.

Skills

Leadership

Supervision

Retail experience

Job description

Walgreens is seeking a store team member to lead when management is unavailable and to ensure smooth daily operations. The role emphasizes strong customer service, cash handling, and accurate store processes.

You will greet customers, assist with product recommendations, and help maintain inventory and pricing integrity. Qualifications include at least one year in a leadership, supervisory, or key holder role and fluency in English.