Shift Lead: Customer Experience & Operations Coach

Walgreens; Imperial Township (MO); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a Customer Experience professional to greet customers, assist with products and services, and resolve issues to ensure a positive store experience. You will model service best practices and proactively help customers while upholding company standards.

In Operations the role includes handling keys to open/close, supervising team members, processing transactions, maintaining inventory, pricing, and checkout accuracy.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models customer service best practices and shares them with team members to deliver a distinctive experience.
• Responsible for basic department pricing and maintaining correct signage and product placement.
• Assists with inventory counts, stockroom organization, and backroom tasks to support store operations.
• Performs checkout duties accurately and assists with cashier-related processes and record-keeping.

Skills

Leadership experience

English fluency

Tools

Cash register

Job description

Walgreens is seeking a Customer Experience professional to greet customers, assist with products and services, and resolve issues to ensure a positive store experience. You will model service best practices and proactively help customers while upholding company standards.

In Operations the role includes handling keys to open/close, supervising team members, processing transactions, maintaining inventory, pricing, and checkout accuracy.