Shift Lead: Customer Experience & Operations

Walgreens; Joplin (MO); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Joplin, MO is seeking a capable team member to assist with opening and closing the store, handle cash, and ensure floor and stock room are ready for the business day.

You will engage customers, resolve issues, support inventory and pricing, and work with management to deliver a reliable shopping experience.

This role emphasizes teamwork, compliance with store policies, and willingness to step in during manager absence.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Experience with cash handling and basic store operations is preferred.

Responsibilities

• Open and close the store in the absence of store management, including required systems start-ups and cash handling.
• Handle product returns, refunds, and cash drops to the safe.
• Deliver a distinctive customer experience and assist customers.
• Coordinate vendor deliveries and maintain inventory accuracy.
• Assist with basic pricing, signage, and regulatory compliance tasks.
• Maintain store cleanliness and comply with policies.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Store systems

Job description

Walgreens in Joplin, MO is seeking a capable team member to assist with opening and closing the store, handle cash, and ensure floor and stock room are ready for the business day.

You will engage customers, resolve issues, support inventory and pricing, and work with management to deliver a reliable shopping experience.

This role emphasizes teamwork, compliance with store policies, and willingness to step in during manager absence.