Shift Lead: Customer Experience & Membership

Modwash; Seaford (DE); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Base pay plus commission

Paid training

Free employee car washes

Team oriented environment

Career advancement opportunities

401K match

Medical, Dental, Vision insurance

Job summary

Join ModWash in Seaford, DE as a full-time Customer Service team member. You will greet guests, educate on unlimited wash memberships, and guide customers to the best package options. You’ll work with the team to reach sales goals while ensuring a high-quality guest experience at the wash site.

Responsibilities include opening/closing duties, maintaining equipment and safety, and continuing improvement of operations. A passion for serving others and strong communication are essential.

Qualifications

• Passion for serving others.
• Excellent customer service skills; prior sales experience is a plus.
• Outgoing, energetic personality with strong communication.

Responsibilities

• Deliver outstanding customer service to guests.
• Actively sell ModWash packages and memberships.
• Guide guests through package options and upsells.
• Engage with customers pre/post wash to ensure satisfaction.
• Collaborate with team to meet sales goals.
• Perform opening/closing site duties and maintain standards.
• Maintain on-site equipment and troubleshoot as needed.
• Oversee productivity, breaks, and safety of team members.
• Seek ways to continually improve the business.
• Ensure compliance with policies and cleanliness of facilities.

Skills

Customer service

Sales experience

Outgoing personality

Interpersonal skills

Team motivation

Flexible schedule

Job description

Join ModWash in Seaford, DE as a full-time Customer Service team member. You will greet guests, educate on unlimited wash memberships, and guide customers to the best package options. You’ll work with the team to reach sales goals while ensuring a high-quality guest experience at the wash site.

Responsibilities include opening/closing duties, maintaining equipment and safety, and continuing improvement of operations. A passion for serving others and strong communication are essential.