Shift Lead: Customer Experience Champion

Walgreens; Oakland (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store in the absence of management, handle cash and transactions, and deliver a helpful customer experience. You will assist with inventory, pricing, displays, and basic backroom duties while ensuring compliance with policies and safety standards.

The role emphasizes greeting customers, answering questions, and performing light leadership duties to support the store's daily operations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring the floor and stock room are ready for business.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested.
• Engage customers and patients by greeting them and assisting with products and services to ensure a positive experience.
• Maintain accurate register records, price verifications, and manage vo ids and errors.
• Assist with inventory counts, displays and pricing changes, and backroom organization.
• Ensure compliance with store policies, local regulations, and maintain professional appearance.

Skills

Leadership experience

Fluent English

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a capable team member to open and close the store in the absence of management, handle cash and transactions, and deliver a helpful customer experience. You will assist with inventory, pricing, displays, and basic backroom duties while ensuring compliance with policies and safety standards.

The role emphasizes greeting customers, answering questions, and performing light leadership duties to support the store's daily operations.