Shift Lead & Customer Experience Champion

Bath & Body Works; Mooresville (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition reimbursement

Paid time off

Health, dental and vision benefits

Job summary

Bath & Body Works in Mooresville, NC is seeking a motivated Key Holder to help drive sales through strong store execution and guest service. You will act as Manager on Duty when scheduled and support daily operations, staffing, and safety.

You will coach teammates, deliver product knowledge, uphold brand standards and promotions, and create welcoming experiences for customers. Weekend availability and high-energy collaboration with the leadership team are essential.

Qualifications

• Customer-focused demeanor with a welcoming approach.
• Experience coaching and developing sales teams.
• Strong communication to motivate staff and assist customers.
• Ability to manage store tasks and shift goals.

Responsibilities

• Lead daily store tasks and act as Manager on Duty when scheduled.
• Provide feedback and coaching to team members.
• Deliver exceptional in-store experiences through product knowledge.
• Maintain knowledge of policies, promotions and visual standards.
• Oversee opening/closing routines and cash handling.

Skills

Customer service excellence

Leadership

Communication

Sales-driven

Training and coaching

Education

High school diploma or equivalent

Tools

POS systems

Job description

Bath & Body Works in Mooresville, NC is seeking a motivated Key Holder to help drive sales through strong store execution and guest service. You will act as Manager on Duty when scheduled and support daily operations, staffing, and safety.

You will coach teammates, deliver product knowledge, uphold brand standards and promotions, and create welcoming experiences for customers. Weekend availability and high-energy collaboration with the leadership team are essential.