Key Holder & Store Leader – Guest Experience

Bath & Body Works; Rocky Mount (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Job summary

Bath & Body Works in Rocky Mount, NC is seeking a dedicated Key Holder to support delivering sales plans through effective execution of store tasks and exceptional customer service. You will lead a team, coach associates, and ensure brand standards are upheld across operations.

The role emphasizes strong product knowledge, adherence to company policies, and proactive leadership during shifts to meet daily goals and maintain a safe, welcoming store environment.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to provide in-the-moment coaching to associates.
• Effective communication skills and adaptability.
• Ability to de-escalate store and customer situations.

Responsibilities

• Lead and perform store tasks as delegated by the Store Manager, including acting as Manager on Duty when scheduled.
• Provide individual and team performance feedback to managers.
• Drive exceptional in-store customer experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of product, policies, and store strategies.
• Set daily/shift goals and directions for the team.

Skills

Customer focus

Coaching & feedback

Communication

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works in Rocky Mount, NC is seeking a dedicated Key Holder to support delivering sales plans through effective execution of store tasks and exceptional customer service. You will lead a team, coach associates, and ensure brand standards are upheld across operations.

The role emphasizes strong product knowledge, adherence to company policies, and proactive leadership during shifts to meet daily goals and maintain a safe, welcoming store environment.