Shift Lead & Customer Experience Champion

Bath & Body Works; Conyers (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

On-demand wages through DailyPay

Tuition assistance

Job summary

Bath & Body Works in Conyers, GA is seeking a proactive Key Holder to support delivering sales plans through effective store operations and leadership on the floor. You will coach associates, model selling behaviors, manage opening and closing routines, handle customer needs with personalized recommendations, and contribute to visual presentation and merchandising.

This role requires energy, excellent communication, weekend availability and a commitment to our brand values.

Qualifications

• Thrives in a customer‑first based retail environment.
• Ability to foster a customer‑focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast‑paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in‑the‑moment coaching to associates.
• Ability to de‑escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in‑store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.

Skills

Customer focus

Coaching

Communication

Sales-driven

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works in Conyers, GA is seeking a proactive Key Holder to support delivering sales plans through effective store operations and leadership on the floor. You will coach associates, model selling behaviors, manage opening and closing routines, handle customer needs with personalized recommendations, and contribute to visual presentation and merchandising.

This role requires energy, excellent communication, weekend availability and a commitment to our brand values.