Key Holder: Lead Store Experiences & Team Performance

Bath & Body Works; Buford (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Discount 40%

DailyPay

Tuition assistance

Scholarships

Medical & dental

Life & AD&D

Paid time off

Parental leave

Family building benefits

Job summary

Bath & Body Works in Buford, GA seeks a Key Holder to support sales plans through effective execution of store and operational tasks. Store leaders drive customer-focused experiences and provide brand leadership on the front line.

The role demands delivering personalized customer service, product knowledge, and team coaching while ensuring policies and daily objectives are met. Be ready for varied shifts and physical store duties.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills and adaptability.

Responsibilities

• Lead store operations and act as Manager on Duty when scheduled.
• Provide feedback and coaching to team and managers.
• Deliver exceptional in-store customer experiences through selling and product knowledge.
• Demonstrate knowledge of policies, store strategies, and products.
• Set daily shift directions and goals for the team.
• Perform opening/closing routines and handle shipments and directives.
• Build genuine connections with customers and provide personalized recommendations.
• Assist with floorset execution and visual merchandising.
• Maintain safety, cleanliness, and brand values.

Skills

Customer-focused selling

Leadership coaching

Communication skills

De-escalation

Flexibility for peak times

Education

High school diploma / GED

Job description

Bath & Body Works in Buford, GA seeks a Key Holder to support sales plans through effective execution of store and operational tasks. Store leaders drive customer-focused experiences and provide brand leadership on the front line.

The role demands delivering personalized customer service, product knowledge, and team coaching while ensuring policies and daily objectives are met. Be ready for varied shifts and physical store duties.