Store Lead & Customer Experience Champion

Bath & Body Works; Alpharetta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

Tuition-free education

Job summary

Bath & Body Works in Alpharetta, GA is seeking a Key Holder to support delivering sales plans through effective store and operations execution. Store leaders are customer-savvy ambassadors who drive connections with customers and uphold the brand values.

The role emphasizes building a high-performing team and delivering strong customer experiences, with shifts including evenings, weekends and holidays. Strong communication and coaching skills are a must.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.

Responsibilities

• Lead leadership tasks as delegated by the Store Manager including acting as Manager on Duty when scheduled.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.

Skills

Customer service

Retail sales

Communication skills

Coaching

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works in Alpharetta, GA is seeking a Key Holder to support delivering sales plans through effective store and operations execution. Store leaders are customer-savvy ambassadors who drive connections with customers and uphold the brand values.

The role emphasizes building a high-performing team and delivering strong customer experiences, with shifts including evenings, weekends and holidays. Strong communication and coaching skills are a must.