Shift Lead & Customer Experience Advocate

Priority Dispatch Corp.; Village of Malone (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Priority Dispatch Corp. in Malone, NY is seeking a Full Time supervisory position to lead in the absence of store management. The role emphasizes customer service and ensuring smooth operations on shift.

Responsibilities include supervising the crew, handling opening/closing procedures, resolving customer issues, and ensuring completion of mandatory trainings. Prior supervisory exposure is preferred, with a High School Diploma or GED required.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• Carry out opening and closing procedures in the absence of store management.
• Supervise store crew by assigning, directing and following up on activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Education

High School Diploma or GED

AS Degree or Higher

Job description

Priority Dispatch Corp. in Malone, NY is seeking a Full Time supervisory position to lead in the absence of store management. The role emphasizes customer service and ensuring smooth operations on shift.

Responsibilities include supervising the crew, handling opening/closing procedures, resolving customer issues, and ensuring completion of mandatory trainings. Prior supervisory exposure is preferred, with a High School Diploma or GED required.