Shift Leader: Frontline Operations & Customer Service

Priority Dispatch Corp.; City of Cortland (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Priority Dispatch Corp. is seeking a supervisor to lead store operations in the absence of store management. You will oversee opening and closing procedures and direct the store crew to maintain smooth daily operations.

This role requires proactive decision-making, excellent communication, and the ability to multitask under pressure. Responsibilities include resolving customer service issues, ensuring completion of mandatory training, and performing other duties as assigned to support peak

Qualifications

• Leadership skills for supervisory roles in absence of management.
• Open/close procedures experience.
• Ability to resolve customer service issues.
• Must complete mandatory/regulatory training.

Responsibilities

• Fulfill duties of Store Clerk.
• Open/close procedures in management absence.
• Supervise store’s crew by directing activities in absence of management.
• Represent management in customer service issues.

Skills

Supervisory leadership

Customer service

Communication

Education

High School Diploma or GED

AS Degree or Higher

Job description

Priority Dispatch Corp. is seeking a supervisor to lead store operations in the absence of store management. You will oversee opening and closing procedures and direct the store crew to maintain smooth daily operations.

This role requires proactive decision-making, excellent communication, and the ability to multitask under pressure. Responsibilities include resolving customer service issues, ensuring completion of mandatory training, and performing other duties as assigned to support peak