Shift Lead: Customer Experience & Team Oversight

Priority Dispatch Corp.; City of Syracuse (NY); On-site; USD 17,000 - 25,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Experience Advocate to provide supervisory leadership in the absence of store management. The successful candidate will oversee the crew on shift, carry out opening and closing procedures, and ensure quality customer service.

The role requires a high school diploma or GED, with AS degree preferred. While experience is preferred, the job description notes that some training will be provided and that the candidate should be ready to complete mandatory

Qualifications

• High school diploma or GED required.
• AS degree or higher preferred.
• 2+ years experience preferred.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• Supervise store crew by assigning, directing and following up on activities.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Customer service

Supervisory leadership

Communication

Education

High school diploma or GED

AS degree or higher

Job description

Priority Dispatch Corp. is seeking a Customer Experience Advocate to provide supervisory leadership in the absence of store management. The successful candidate will oversee the crew on shift, carry out opening and closing procedures, and ensure quality customer service.

The role requires a high school diploma or GED, with AS degree preferred. While experience is preferred, the job description notes that some training will be provided and that the candidate should be ready to complete mandatory