Shift Supervisor: Lead Customer Experience

Priority Dispatch Corp.; City of Syracuse, Northern (NY, KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Shift Supervisor in Syracuse, NY to provide supervisory leadership in the absence of store management and to oversee daily operations on shift. Responsibilities include supervising crew, resolving customer service issues, and ensuring completion of mandatory training programs.

The role supports opening and closing procedures and represents management when needed. Candidates typically have a High School diploma or GED, with preferred AS degree and 2+ years in

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• Preferred: 2 or more years previous experience in related position

Responsibilities

• Provide supervisory leadership in the absence of store management.
• Carry out opening and closing procedures in the absence of store management.
• Supervise store crew by assigning, directing and following up on activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned

Skills

Leadership

Customer service

Opening/closing procedures

Education

High School Diploma or GED

AS Degree or Higher

Job description

Priority Dispatch Corp. is seeking a Shift Supervisor in Syracuse, NY to provide supervisory leadership in the absence of store management and to oversee daily operations on shift. Responsibilities include supervising crew, resolving customer service issues, and ensuring completion of mandatory training programs.

The role supports opening and closing procedures and represents management when needed. Candidates typically have a High School diploma or GED, with preferred AS degree and 2+ years in