Shift Lead - Elevate Cafe Hospitality & Team Growth

Blank Street, Inc.; New York (NY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Sick time

Holiday pay (1.5x)

Coffee on shift

Blank Street swag

Job summary

Blank Street in New York seeks a hands-on Shift Lead to elevate the cafe experience. You’ll lead on the floor, craft beautiful coffee and matcha, and ensure smooth operations while delivering warm hospitality.

You’ll train new teammates, uphold recipes and processes, open and close the store, resolve customer issues, and help drive daily sales and foot traffic with a positive, fast-paced leadership style. This role requires 2+ years in customer-service leadership and a passion for people.

Qualifications

• 2+ years of leadership in customer service or hospitality.
• Strong communication and interpersonal skills.

Responsibilities

• Craft beautiful coffee and matcha.
• Provide exceptional hospitality to Blank Street customers.
• Train new employees and ensure adherence to recipes and store processes.
• Open and close the store safely with all checklists followed.
• Handle and resolve customer issues as they arise.
• Lead initiatives to increase foot traffic, customers, sales, and profitability.

Skills

Customer service leadership

Job description

Blank Street in New York seeks a hands-on Shift Lead to elevate the cafe experience. You’ll lead on the floor, craft beautiful coffee and matcha, and ensure smooth operations while delivering warm hospitality.

You’ll train new teammates, uphold recipes and processes, open and close the store, resolve customer issues, and help drive daily sales and foot traffic with a positive, fast-paced leadership style. This role requires 2+ years in customer-service leadership and a passion for people.