Shift Lead: Craft Coffee & Inspire Hospitality

Blank Street, Inc.; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Sick leave

Holiday pay 1.5x

Complimentary drinks on shift

Blank Street swag

Job summary

Blank Street, Inc. in New York is seeking a Shift Lead to run floor operations, model hospitality, and support the team during busy shifts. You will craft coffee and matcha, ensure guest satisfaction, and lead by example on the floor.

The role requires 2+ years in customer-service leadership, ability to lift 25+ lbs, and availability for full-time, 30–40 hours per week. E-Verify is used for employment eligibility.

Qualifications

• 2+ years in a customer service leadership role
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods
• Authorized to work in the U.S. (E-Verify)
• Barista accreditation and training program
• Tenure-based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Responsibilities

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to customers
• Train new employees on recipes and store procedures
• Open and close the store safely and responsibly
• Handle and resolve customer issues
• Lead initiatives to increase foot traffic, daily sales, and profitability

Skills

Cafe culture

Interpersonal skills

Coffee knowledge

Hospitality

Job description

Blank Street, Inc. in New York is seeking a Shift Lead to run floor operations, model hospitality, and support the team during busy shifts. You will craft coffee and matcha, ensure guest satisfaction, and lead by example on the floor.

The role requires 2+ years in customer-service leadership, ability to lift 25+ lbs, and availability for full-time, 30–40 hours per week. E-Verify is used for employment eligibility.