Shift Lead: Coffee & Hospitality Team Captain

Blank Street; Philadelphia (Philadelphia County); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Coffee on shift

Free swag

Paid time off

Sick time

Holiday pay

Barista training

Career growth

Job summary

Blank Street in Philadelphia is seeking a Shift Lead to guide a fast-paced team and deliver exceptional service. You will oversee shift operations, coach staff, and uphold product quality, safety, and hospitality standards while building a positive team culture.

You’ll be an integral part of a growing brand, with opportunities for career advancement, comprehensive training, and a dynamic, customer-focused environment. Must be 18+, able to lift 25+ lbs, and pass work authorization in the US.

Qualifications

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.

Responsibilities

• Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor.
• Train new team members alongside your General Manager and the Training Team.
• Continue to train others to ensure standards across product quality, safety, and hospitality.
• Delight our customers with consistent, welcoming and engaging hospitality, turning customers into regulars.
• Handle customer or team issues in a calm, positive, solutions-oriented way.
• Maintain a clean and organized environment upholding health and Blank Street standards.
• Partner with Operations and Marketing teams for events and promotions to expand our brand to new customers.
• Set your team up for success by mastering cash handling, inventory, waste tracking, and opening/closing processes.

Skills

People leadership

Hospitality

Detail oriented

Operations

Adaptable

Coffee/matcha

Team building

Job description

Blank Street in Philadelphia is seeking a Shift Lead to guide a fast-paced team and deliver exceptional service. You will oversee shift operations, coach staff, and uphold product quality, safety, and hospitality standards while building a positive team culture.

You’ll be an integral part of a growing brand, with opportunities for career advancement, comprehensive training, and a dynamic, customer-focused environment. Must be 18+, able to lift 25+ lbs, and pass work authorization in the US.