Lead Shift Manager — Coffee, Hospitality & Growth

Blank Street, Inc.; Los Angeles (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

$24.00/hour plus tips

Barista accreditation & training

Tenure-based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shi

Free Blank Street swag

Job summary

Blank Street in Los Angeles is seeking a Shift Lead to run shifts, coach the team, and uphold quality and hospitality. You will train teammates with the GM and Training Team, maintain safety and cleanliness, and deliver welcoming, consistent service.

This full-time role requires 2+ years in a customer-service leadership position, weekend availability, and the physical ability to lift 25+ lbs. Join a fast-paced, fun brand.

Qualifications

• 2+ years' experience in a customer service leadership position, preferably in hospitality, coffee, or beverage.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Full Time: 30-40 hours per week, 4-5 days, able to work 2 peak days (Fri–Sun).
• Weekend and holiday availability preferred.
• Authorized to work in the U.S. (I-9 process) and E-Verify.

Responsibilities

• Lead the shift with clarity and confidence, directing, coaching, and supporting the team.
• Train new team members alongside the GM and Training Team.
• Maintain product quality, safety, and hospitality standards.
• Delight customers with welcoming, consistent hospitality to turn them into regulars.
• Handle customer or team issues calmly and with solutions-oriented mindset.
• Maintain a clean, organized environment meeting health standards.

Skills

Leadership

Hospitality

Customer service

Shift management

Job description

Blank Street in Los Angeles is seeking a Shift Lead to run shifts, coach the team, and uphold quality and hospitality. You will train teammates with the GM and Training Team, maintain safety and cleanliness, and deliver welcoming, consistent service.

This full-time role requires 2+ years in a customer-service leadership position, weekend availability, and the physical ability to lift 25+ lbs. Join a fast-paced, fun brand.