Shift Lead, Coffee & Customer Experience

Blank Street, Inc.; Boston (MA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Sign-on bonus

Barista accreditation and training

Tenure-based PTO

Commuter benefits

Sick time

1.5x pay on select holidays

Free coffee on shift

Blank Street swag

Job summary

Blank Street, Inc. is seeking a hands-on Shift Lead in Boston to lead floor operations, uphold high hospitality, and drive team performance in a fast-paced cafe environment.

You will craft coffee and matcha, ensure customers have a great experience, and help train new team members while following all recipes and store processes. This role includes opening/closing duties and addressing customer issues with a proactive mindset.

Qualifications

• 2+ years in a customer service leadership role (e.g. Shift Leader, Shift Supervisor, Key Holder).
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Full-time availability: 30-40 hours/week, 4-5 days, must cover Fri/Sat/Sun peak days.
• You must be authorized to work in the U.S. (E-Verify)

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support the GM and help train new employees to succeed, including following recipes and store processes.
• Open and close the store safely, following all checklists.
• Handle and resolve customer issues that occur.
• Lead and support initiatives at store level to increase foot traffic, daily sales, and profitability.

Skills

Leadership

Customer service

Hospitality

Team training

Job description

Blank Street, Inc. is seeking a hands-on Shift Lead in Boston to lead floor operations, uphold high hospitality, and drive team performance in a fast-paced cafe environment.

You will craft coffee and matcha, ensure customers have a great experience, and help train new team members while following all recipes and store processes. This role includes opening/closing duties and addressing customer issues with a proactive mindset.