Shift Lead - Coffee & Hospitality Leader

Blank Street, Inc.; Wellesley (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

$21.00/hour plus tips

$250 sign-on bonus (applied after 90 D

Barista accreditation and training

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on sh–

Free Blank Street swag

Job summary

Blank Street, Inc. is hiring a Shift Lead to guide cafe operations, lead the floor team, and deliver warm hospitality in a high-volume environment.

You will craft beautiful coffee and matcha, train new teammates, open and close the store, resolve customer issues, and help drive foot traffic and sales.

Required: 2+ years in a customer-service leadership role, 18+, ability to lift 25+ lbs, and full-time availability 30–40 hours across 4–5 days with weekend peaks.

Qualifications

• 2+ years in a customer-service leadership role (e.g. Shift Leader, Shift Supervisor, Key Holder).
• Excellent hospitality and people skills.
• Able to work in a fast-paced, high-volume cafe environment.

Responsibilities

• Lead on-floor operations and model excellent hospitality.
• Train and support new staff to follow recipes and procedures.
• Open and close the store, ensure checklists are completed, and resolve customer issues.
• Drive foot traffic, daily sales, and store profitability.

Skills

Customer service leadership

Job description

Blank Street, Inc. is hiring a Shift Lead to guide cafe operations, lead the floor team, and deliver warm hospitality in a high-volume environment.

You will craft beautiful coffee and matcha, train new teammates, open and close the store, resolve customer issues, and help drive foot traffic and sales.

Required: 2+ years in a customer-service leadership role, 18+, ability to lift 25+ lbs, and full-time availability 30–40 hours across 4–5 days with weekend peaks.