Shift Lead — Elevate Coffee & Hospitality

Blank Street, Inc.; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

$21.00/hour plus tips

Barista accreditation and training

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shi

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead to drive everyday excellence in our New York cafes. You will lead by example on the floor, ensuring smooth operations, delightful hospitality, and accurate recipe execution during busy shifts.

As a hands-on leader, you will train new team members, open and close the store, address customer issues, and spearhead initiatives to boost foot traffic and daily sales while maintaining high profitability.

Qualifications

• 2+ years in a customer service leadership role in hospitality, coffee, or beverage.
• Must be 18 years or older.
• Able to lift 25+ lbs and stand for long periods.
• Available full-time: 30-40 hours/week, 4-5 days, peak days required.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Train new employees and ensure recipes and processes followed.
• Open and close the store safely with checklists.
• Handle and resolve customer issues.
• Lead initiatives to increase foot traffic, sales, and profitability.

Skills

Customer service leadership

Hospitality experience

Coffee knowledge

Age 18+

Job description

Blank Street, Inc. is seeking a Shift Lead to drive everyday excellence in our New York cafes. You will lead by example on the floor, ensuring smooth operations, delightful hospitality, and accurate recipe execution during busy shifts.

As a hands-on leader, you will train new team members, open and close the store, address customer issues, and spearhead initiatives to boost foot traffic and daily sales while maintaining high profitability.