Shift Lead: Champion Service & Team Growth

Columbia Hospitality, Inc.; San Dimas, Northern (CA, KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Angry Chickz is seeking a dedicated Shift Lead to guide daily operations, coach team members, and ensure exceptional guest experiences. You’ll monitor deployment, open/close shifts, handle service flows, and maintain safety and cleanliness standards.

You’ll engage with guests, assist with food prep when needed, run shift admin and register tasks, and train new staff to uphold our service levels and brand standards in a fast-paced environment.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Responsibilities

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Skills

Leadership

Interpersonal skills

Communication

Flexibility

Customer focus

Education

HS Diploma

Job description

Angry Chickz is seeking a dedicated Shift Lead to guide daily operations, coach team members, and ensure exceptional guest experiences. You’ll monitor deployment, open/close shifts, handle service flows, and maintain safety and cleanliness standards.

You’ll engage with guests, assist with food prep when needed, run shift admin and register tasks, and train new staff to uphold our service levels and brand standards in a fast-paced environment.