Las Vegas - Shift Lead

Columbia Hospitality, Inc.; Las Vegas, Northern (NV, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Angry Chickz in Las Vegas is seeking a hands-on Shift Lead to guide the front-of-house team, ensure smooth operations, and deliver exceptional guest experiences during busy service times.

You will supervise staff, perform light food preparation as needed, uphold cleanliness and safety standards, and train new team members to meet our service benchmarks. This role requires weekend and holiday availability and physical stamina to support all service areas.

Qualifications

• Experience in a leadership role in food/service environments.
• Excellent interpersonal and communication skills.
• Willingness to work weekends and holidays.

Responsibilities

• Monitor team deployment and shifts as scheduled.
• Conduct shift walk-through to open, transition, and close the restaurant.
• Engage with guests to ensure service and enjoyment standards.
• Assist with food preparation or service tasks when necessary.
• Maintain cleanliness standards across the restaurant.
• Complete shift administration and banking tasks.
• Train and guide new team members.

Skills

Leadership

Interpersonal skills

Pressure management

Flexibility

Customer focus

Education

High school diploma or equivalent

Job description

Your Role: As the Shift Lead at Angry Chickz, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Qualifications:

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Work Attire: Wear Angry Chickz uniform as well as non-slip shoes required by safety department.

Education/Experience: High school diploma or equivalent is required

Language Ability: Able to speak clearly and comprehend directions in English. Able to read English. Ability to read/speak Spanish is extremely helpful but not mandatory.

Physical Demands:

• While performing the duties of the job the shift lead is regularly required to stand and walk for extended periods of time and bend and twist at the waist
• Occasionally required to lift and carry up to 40 pounds
• Use of hands to grasp tools such as a knife, spatula, ladle, and other utensils to prepare food
• Repetitive hand use
• Reaching for items below waist level (retrieving food items from walk-in cooler or drawers), between waist and shoulder level (washing dishes, placing plates on shelf), and above shoulder (retrieving plates or containers from shelves)
• Exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)