Shift Lead - Restaurant Team Captain & Service Champion

Angry Chickz; Goodyear (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Angry Chickz Goodyear seeks a Shift Lead to supervise daily operations, mentor the team, and ensure guest satisfaction. You’ll oversee opening, service, and closing, while maintaining safety and quality standards.

The role requires strong leadership and excellent communication, with the ability to stay calm under pressure. You’ll train staff, manage tasks, handle customer concerns, and ensure health and safety compliance.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Responsibilities

• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Skills

Leadership

Customer service

Interpersonal skills

Under pressure

Shift flexibility

Education

High school diploma

Job description

Angry Chickz Goodyear seeks a Shift Lead to supervise daily operations, mentor the team, and ensure guest satisfaction. You’ll oversee opening, service, and closing, while maintaining safety and quality standards.

The role requires strong leadership and excellent communication, with the ability to stay calm under pressure. You’ll train staff, manage tasks, handle customer concerns, and ensure health and safety compliance.