Shift Lead - Restaurant Team Captain & Service Champion

Columbia Hospitality, Inc.; Goodyear (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Angry Chickz Goodyear seeks a Shift Lead to supervise daily operations, mentor the team, and ensure guest satisfaction. You’ll oversee opening, service, and closing, while maintaining safety and quality standards.

The role requires strong leadership and excellent communication, with the ability to stay calm under pressure. You’ll train staff, manage tasks, handle customer concerns, and ensure health and safety compliance.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Responsibilities

• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Skills

Leadership

Customer service

Interpersonal skills

Under pressure

Shift flexibility

Education

High school diploma

Job description

Your Role:

As the Shift Lead at Angry Chickz, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
  
  
• Train and guide new team members, setting the standard for what's expected.

Qualifications:

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Work Attire: Wear Angry Chickz uniform as well as non-slip shoes required by safety department.

Education/Experience: High school diploma or equivalent is required

Language Ability: Able to speak clearly and comprehend directions in English. Able to read English. Ability to read/speak Spanish is extremely helpful but not mandatory.

Physical Demands:

• While performing the duties of the job the shift lead is regularly required to stand and walk for extended periods of time and bend and twist at the waist
• Occasionally required to lift and carry up to 40 pounds
• Use of hands to grasp tools such as a knife, spatula, ladle, and other utensils to prepare food
• Repetitive hand use
• Reaching for items below waist level (retrieving food items from walk-in cooler or drawers), between waist and shoulder level (washing dishes, placing plates on shelf), and above shoulder (retrieving plates or containers from shelves)
• Exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)