Concord - Shift Lead

Columbia Hospitality, Inc.; Concord (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Angry Chickz is seeking a Shift Lead to guide and mentor the team, ensuring smooth operations, high service standards, and a welcoming atmosphere for guests. You will lead shift execution, assist with service tasks when needed, and uphold cleanliness and safety requirements.

The role requires strong leadership, excellent communication, and the ability to work flexible hours including weekends and holidays. English proficiency is essential; Spanish skills are a plus, with a focus on customer

Qualifications

• Experience leading a team in food/service preferred.
• Strong interpersonal and communication skills.
• Ability to stay calm under pressure.
• Flexible to work weekends and holidays.
• Uphold company standards and ensure customer satisfaction.

Responsibilities

• Monitors team deployment as schedule dictates.
• Conducts shift walk-through and open/close tasks.
• Engages with guests to uphold service standards.
• Assists with food prep and service when needed.
• Ensures restaurant cleanliness and safety.
• Completes shift admin and banking tasks.
• Monitors compliance with health regulations.
• Trains and guides new team members.
• Addresses customer concerns professionally.

Skills

Leadership

Interpersonal skills

Communication

Shift flexibility

Education

High school diploma

Job description

Your Role:

As the Shift Lead at Angry Chickz, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported.

Essential Duties and Responsibilities:

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Qualifications:

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Work Attire:

Wear Angry Chickz uniform as well as non-slip shoes required by safety department.

Education/Experience:

High school diploma or equivalent is required

Language Ability:

Able to speak clearly and comprehend directions in English. Able to read English. Ability to read/speak Spanish is extremely helpful but not mandatory.

Physical Demands:

• While performing the duties of the job the shift lead is regularly required to stand and walk for extended periods of time and bend and twist at the waist
• Occasionally required to lift and carry up to 40 pounds
• Use of hands to grasp tools such as a knife, spatula, ladle, and other utensils to prepare food
• Repetitive hand use
• Reaching for items below waist level (retrieving food items from walk-in cooler or drawers), between waist and shoulder level (washing dishes, placing plates on shelf), and above shoulder (retrieving plates or containers from shelves)
• Exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)