Restaurant Shift Lead: Service & Team Mentor

Angry Chickz; Aliso Viejo (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Angry Chickz in Aliso Viejo is seeking a Shift Lead to guide the team, ensure smooth operations, and deliver exceptional customer service. You will oversee opening, serving, and closing tasks while maintaining safety and cleanliness standards.

Strong leadership and communication are essential to support staff and resolve guest concerns. The role requires a high school diploma and the ability to work varied shifts, including weekends.

Qualifications

• Proven leadership experience, preferably in food/service.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends/holidays.
• Commitment to upholding company standards and customer satisfaction.

Responsibilities

• Conduct shift walk-through and complete tasks to open, transition, and close the restaurant.
• Engage with guests to ensure service and enjoyment standards.
• Perform food prep or service tasks when necessary.
• Maintain cleanliness standards throughout the restaurant.
• Complete shift administration and banking tasks.
• Monitor food prep, recipes, and portion sizes; ensure health dept regulations are followed.
• Ensure teams follow break/meal schedules.
• Address customer concerns professionally and constructively.
• Train and guide new team members to set performance standards.

Skills

Leadership

Interpersonal skills

Communication

Work under pressure

Shift flexibility

Education

High school diploma

Job description

Angry Chickz in Aliso Viejo is seeking a Shift Lead to guide the team, ensure smooth operations, and deliver exceptional customer service. You will oversee opening, serving, and closing tasks while maintaining safety and cleanliness standards.

Strong leadership and communication are essential to support staff and resolve guest concerns. The role requires a high school diploma and the ability to work varied shifts, including weekends.