Shift Lead - Cannabis Retail Team Coach & Guest Experience

storycannabis; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

401k retirement savings

Disability insurance

Life Insurance

Employee Assistance Program

Referral program

Commuter benefits

Product discounts

Incentives

Job summary

Story Cannabis is seeking a Shift Lead in the Phoenix area to guide daily store operations and deliver superior customer experiences. You will mentor the retail team, oversee transactions and compliance, and maintain store standards to ensure smooth operations.

The ideal candidate has supervisory experience in retail or cannabis, strong customer service and communication skills, and familiarity with POS systems. This role is based on-site with full-time hours and competitive benefits.

Qualifications

• Minimum one year of supervisory or team lead experience in retail, hospitality, or cannabis environment.
• Proficiency with POS systems and basic computer applications.
• Excellent customer service and communication skills.

Responsibilities

• Lead daily operations and ensure positive customer experiences.
• Oversee onboarding for new retail associates.
• Assist with inventory tracking and store display upkeep.
• Open and close the store as needed and support management.

Skills

Supervisory experience

POS systems

Customer service

Communication

Education

High School Diploma or GED

Tools

POS systems

Basic computer apps

Job description

Story Cannabis is seeking a Shift Lead in the Phoenix area to guide daily store operations and deliver superior customer experiences. You will mentor the retail team, oversee transactions and compliance, and maintain store standards to ensure smooth operations.

The ideal candidate has supervisory experience in retail or cannabis, strong customer service and communication skills, and familiarity with POS systems. This role is based on-site with full-time hours and competitive benefits.