Cannabis Retail Shift Lead

Story Cannabis Co; Tolleson (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO & 8 holidays

Medical, Dental, Vision

401k retirement plan

Short-Term & Long-Term disability

EAP

Employee referral program

Job summary

Story Cannabis Co. in Tolleson, AZ, is seeking a Shift Lead to guide daily retail operations and ensure an outstanding guest experience.

You will lead the team on the floor, oversee transactions, and uphold store standards with a focus on accuracy and teamwork. The role emphasizes coaching staff, managing onboarding, inventory tracking, and maintaining compliance while delivering top-tier customer service and product knowledge to customers and patients.

Qualifications

• Minimum High School Diploma or GED.
• 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment.
• Proficiency with POS systems.
• Marijuana knowledge strongly preferred.
• Must be over 21 years of age.
• Can legally work in the United States — all documentation required.
• Excellent customer service and communication skills.
• Must have a valid State ID or U.S. Passport.
• Reliable transportation.
• No scheduling restrictions.
• Employment offers contingent upon successful pre-employment background checks.

Responsibilities

• Serves as a resource for questions or issues from staff and customers.
• Oversee onboarding for all new retail associates.
• Assists with tracking of daily and monthly inventory.
• Assist with restocking the sales floor with cannabis and non-cannabis products.
• Open and close the store as needed.
• Assist the Management team.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Recommend, select, and help locate the proper product for customers, depending on their individual needs.
• Explain the effects of different types of cannabis to customers and patients clearly and effectively.
• Ensure strict controls to protect organizational assets at the direction of management.
• Set up and break down display cases per company standard.
• Ensure phone calls and online orders are addressed in a timely manner.
• Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strict confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Customer service

Communication

POS systems

Leadership

Supervisory experience

Education

High school diploma/GED

Job description

Story Cannabis Co. in Tolleson, AZ, is seeking a Shift Lead to guide daily retail operations and ensure an outstanding guest experience.

You will lead the team on the floor, oversee transactions, and uphold store standards with a focus on accuracy and teamwork. The role emphasizes coaching staff, managing onboarding, inventory tracking, and maintaining compliance while delivering top-tier customer service and product knowledge to customers and patients.