Cannabis Retail Shift Lead — Elevate Customer Experience

Story Cannabis Co; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO and holidays

Medical, dental, vision insurance

401k retirement savings plan

Disability insurance

EAP

Job summary

Story Cannabis Co is seeking a Shift Lead in Phoenix, AZ to guide daily store operations and deliver exceptional customer service. You’ll supervise the retail team, support onboarding, manage inventory tracking, and ensure compliance with procedures while maintaining a welcoming store environment.

The role emphasizes leadership, customer care, and knowledge of cannabis products, with full-time hours and benefits. Applicants must be 21+ and legally eligible to work in the United States.

Qualifications

• Minimum High School Diploma or GED required.
• 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment.
• Proficiency with POS systems and basic computer applications.
• Marijuana knowledge strongly preferred.
• Must be over 21 years of age.
• Legal eligibility to work in the United States.

Responsibilities

• Lead daily operations and ensure a positive guest experience.
• Coach and support retail team through floor leadership.
• Oversee transactions, compliance, and store standards.
• Open and close the store as needed.
• Provide exceptional customer service and build customer rapport.
• Maintain cleanliness and organization of the store.

Skills

Supervisory leadership

Customer service

Communication

POS proficiency

Education

High School Diploma or GED

Tools

POS systems

Job description

Story Cannabis Co is seeking a Shift Lead in Phoenix, AZ to guide daily store operations and deliver exceptional customer service. You’ll supervise the retail team, support onboarding, manage inventory tracking, and ensure compliance with procedures while maintaining a welcoming store environment.

The role emphasizes leadership, customer care, and knowledge of cannabis products, with full-time hours and benefits. Applicants must be 21+ and legally eligible to work in the United States.