Cannabis Retail Shift Lead — Guest Experience & Ops

Story Cannabis Co; Lake Havasu City (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision Insurance

401k retirement savings plan

Disability insurance

Life Insurance

Employee Assistance Program

Employee referral program

Commuter benefits

Product discounts

Bonus incentives

Job summary

Story Cannabis Co. is seeking a Shift Lead to guide daily retail operations in our Arizona stores. You will supervise staff, uphold customer service standards, and ensure accurate transactions and compliance.

You will coach team members, maintain store cleanliness, manage inventory, and help customers find products while explaining cannabis effects clearly and responsibly. This role emphasizes teamwork and safe, friendly service.

Qualifications

• High school diploma or GED required.
• 1+ years of supervisory or team lead experience in retail, hospitality, or cannabis environment.
• Proficiency with POS systems and basic computer applications.
• Marijuana knowledge strongly preferred.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Excellent customer service and communication skills.
• Must have a valid State-Issued ID or U.S. Passport.
• Must have reliable transportation.
• No scheduling restrictions.
• Employment offers contingent on successful completion of pre-employment background checks.

Responsibilities

• Serves as a resource for questions or issues from staff and customers.
• Oversee onboarding for all new retail associates.
• Assists with tracking of daily and monthly inventory.
• Assist with restocking the sales floor with cannabis and non-cannabis products.
• Open and close the store as needed.
• Assist the Management team.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with customers, vendors, service providers and staff.
• Recommend, select, and help locate the proper product for customers, depending on their needs.
• Explain the effects of different types of cannabis to customers and patients clearly and effectively.
• Ensure strict controls to protect organizational assets at direction of management.
• Set up and break down display cases per company standard.
• Ensure phone calls and online orders are addressed in a timely manner.
• Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strict confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

POS systems

Basic computer applications

Job description

Story Cannabis Co. is seeking a Shift Lead to guide daily retail operations in our Arizona stores. You will supervise staff, uphold customer service standards, and ensure accurate transactions and compliance.

You will coach team members, maintain store cleanliness, manage inventory, and help customers find products while explaining cannabis effects clearly and responsibly. This role emphasizes teamwork and safe, friendly service.