Shift Lead - Cannabis Retail Team Coach

storycannabis; Arizona; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO and holidays

Medical Insurance

401k

Disability Insurance

Life Insurance

EAP

Referral Program

Commuter Benefits

Product Discounts

Bonus Incentives

Job summary

Story Cannabis, a Phoenix-based cannabis retailer, seeks a Shift Lead to guide daily store operations and ensure a positive guest experience. You will lead the retail team on the floor, oversee transactions, coaching, and store standards, while ensuring compliance and smooth operations.

Ideal candidates have a High School diploma or GED, 1+ years supervising or leading teams in retail or cannabis, and strong customer service skills.

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• 1+ years of supervisory or team lead experience in retail, hospitality, or cannabis environment.
• Proficiency with POS systems and basic computer applications.
• Marijuana knowledge strongly preferred.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Excellent customer service and communication skills.

Responsibilities

• Serves as a resource for questions or issues from staff and customers.
• Oversee onboarding for all new retail associates.
• Assists with tracking of daily and monthly inventory.
• Assist with restocking the sales floor with cannabis and non-cannabis products.
• Open and close the store as needed.
• Assist the Management team.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Recommend, select, and help locate the proper product for customers, depending on their individual needs.
• Explain the effects of different types of cannabis to customers and patients clearly and effectively.
• Ensure strict controls to protect organizational assets at the direction of management.
• Set up and break down display cases per company standard.
• Ensure phone calls and online orders are addressed in a timely manner.
• Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strict confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Customer service

Team leadership

Communication

Education

High School Diploma or GED

Tools

POS Systems

Basic computer applications

Job description

Story Cannabis, a Phoenix-based cannabis retailer, seeks a Shift Lead to guide daily store operations and ensure a positive guest experience. You will lead the retail team on the floor, oversee transactions, coaching, and store standards, while ensuring compliance and smooth operations.

Ideal candidates have a High School diploma or GED, 1+ years supervising or leading teams in retail or cannabis, and strong customer service skills.