Shift-Lead Auto Parts Retail Specialist

O'Reilly Auto Parts; Carson City (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in daily sales, customer service, store appearance, and operations in Carson City, NV. The role will assume shift management in the absence of supervisors and encourages bilingual candidates to apply.

The position focuses on leading the team, executing service programs, processing orders and returns efficiently, and ensuring accurate invoicing and secure store operations.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Ensure telephone calls are answered according to company policy.
• Process buy online/ship to store orders, hub transfers, and DC add orders and notify customers on shipment arrivals.
• Handle special orders and outside purchases per procedure and ledger.
• Manage returns and exchanges, issue refunds correctly, and stage returned merchandise.
• Ensure all merchandise is invoiced before it leaves the store and communicate Zipline messages and merchandising tasks.
• Oversee scheduling, time clocking, opening/closing duties, and secure banking and premises.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in daily sales, customer service, store appearance, and operations in Carson City, NV. The role will assume shift management in the absence of supervisors and encourages bilingual candidates to apply.

The position focuses on leading the team, executing service programs, processing orders and returns efficiently, and ensuring accurate invoicing and secure store operations.