Shift Lead - All Locations

penzonesalons; Dublin (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

PENZONE Salon + Spa in Dublin, OH is seeking a strong leader to coach and guide a salon team across multiple locations. The role includes managing schedules, supporting staff, and ensuring top-tier guest experiences in a fast-paced setting.

The ideal candidate will demonstrate proven leadership, exceptional communication, and a professional image while driving service excellence and team performance across Columbus-area salons.

Qualifications

• Proven leadership skills and strong organizational abilities.
• Excellent written and verbal communication skills.
• Professional appearance and image required.

Responsibilities

• Travel to all PENZONE Salon + Spa locations in the Columbus area.
• Coach and role model to set the salon tone when MOD is present.
• Support scheduling, approving and blocking appointment books and call offs.
• Handle petty cash, deposits and cash drawers as assigned by management.
• Attend company meetings as required.
• Provide innovative guest-service solutions in a timely manner.
• Perform opening/closing duties within the salon.
• Deliver extraordinary guest service.

Skills

Leadership

Communication skills

Organizational skills

Microsoft Office

Adaptability

Attention to detail

Team coaching

Guest service orientation

Tools

Microsoft Office

Job description

Availability Requirements:

40 hours per week (open availability for nights and weekends).

Job Duties:

• Travel to all PENZONE Salon + Spa Locations in Columbus area

• Serve as a coach and role model - you set the tone for the entire salon while MOD

• Supporting all support professionals, including schedules, approving and blocking of appointment books and call offs
• Responsible for petty cash, deposits, cash drawers, and other duties as assigned by management
• Attend company meetings as required

• Support the team by providing innovative solutions to guest concerns in a timely manner
• Perform opening/closing duties within the salon
• Provide extraordinary guest service

Job Qualifications:

• Enthusiasm and excellent written and verbal communication skills
• In addition to maintaining a professional appearance (hair, make-up and fashion forward image)
• Proven leadership skills and excellent organizational skills required

• Excellent written + verbal communication skills
• Previous successful managerial experience
• Strong interest in a leadership role + guiding a team to success
• Ability + desire to work in a fast-paced (sometimes challenging) environment
• Track record of high achievement and a sense of self-motivation
• Glaring attention to detail and organization
• Working knowledge of Microsoft Office programs
• Demonstrate the ability to adapt quickly to changing priorities
• Capable + willing to work a flexible schedule, including nights and weekends
• Reliable transportation and willingness to work at all PENZONE Salons + Spas locations