Shift Lead - All Locations

Charles Penzone, Inc.; Dublin (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

Charles Penzone, Inc. is seeking a Manager on Duty to oversee 40-hour weekly shifts across PENZONE Salon + Spa locations in the Columbus area.

You will open and close salons, coach staff, and manage appointment books, while ensuring outstanding guest service. The role requires leadership, excellent communication, and the ability to adapt in a fast-paced environment; you will travel between locations, handle petty cash, attend meetings, and support the team with innovative guest solutions.

Qualifications

• Leadership experience required and proven staff oversight.
• Excellent written and verbal communication skills.
• Professional appearance and grooming.
• Ability to lead a fast-paced salon environment.
• Strong organizational and multitasking abilities.
• Proven reliability with schedule management.
• Reliable transportation to all PENZONE locations.

Responsibilities

• Travel to all PENZONE Salon + Spa Locations in Columbus area.
• Perform opening and closing shifts as the Manager on Duty (MOD).
• Serve as a coach and role model - you set the tone for the entire salon while MOD.
• Support all support professionals, including schedules, approving and blocking of appointment books and call offs.
• Responsible for petty cash, deposits, cash drawers, and other duties as assigned by management.
• Attend company meetings as required.
• Support the team by providing innovative solutions to guest concerns in a timely manner.
• Perform opening/closing duties within the salon.
• Provide extraordinary guest service.

Skills

Leadership

Communication

Guest service

Scheduling

Time management

Organization

Flexibility

Professional appearance

Tools

Microsoft Office

Job description

Availability Requirements

40 hours per week (open availability for nights and weekends).

Job Duties

• Travel to all PENZONE Salon + Spa Locations in Columbus area
• Perform opening and closing shifts as the Manager on Duty (MOD)
• Serve as a coach and role model - you set the tone for the entire salon while MOD
• Supporting all support professionals, including schedules, approving and blocking of appointment books and call offs
• Responsible for petty cash, deposits, cash drawers, and other duties as assigned by management
• Attend company meetings as required
• Support the team by providing innovative solutions to guest concerns in a timely manner
• Perform opening/closing duties within the salon
• Provide extraordinary guest service

Job Qualifications

• Enthusiasm and excellent written and verbal communication skills
• In addition to maintaining a professional appearance (hair, make-up and fashion forward image)
• Proven leadership skills and excellent organizational skills required
• Excellent written + verbal communication skills
• Previous successful managerial experience
• Strong interest in a leadership role + guiding a team to success
• Ability + desire to work in a fast-paced (sometimes challenging) environment
• Track record of high achievement and a sense of self-motivation
• Glaring attention to detail and organization
• Working knowledge of Microsoft Office programs
• Demonstrate the ability to adapt quickly to changing priorities
• Capable + willing to work a flexible schedule, including nights and weekends
• Reliable transportation and willingness to work at all PENZONE Salons + Spas locations

Salary: $15 - $17 per hour