Shift Lead

Taco Bell; South Bend (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell in South Bend, Indiana is looking for a Shift Lead to support the Restaurant General Manager in running effective shifts. This role requires problem-solving, leadership, and a strong focus on customer service.

The Shift Lead will guide Team Members in completing their duties, serving high-quality food, and maintaining a safe work environment. The ideal candidate should have experience in the food service industry and be skilled at resolving customer complaints.

Qualifications

• Experience in customer service and restaurant operations.
• Ability to lead a team and solve problems effectively.
• Strong communication skills.

Responsibilities

• Support the Restaurant General Manager by running shifts effectively.
• Resolve customer complaints in a timely manner.
• Ensure safety and quality standards are met.

Skills

Customer service

Problem-solving

Team leadership

Job description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.