Shift Lead

Ben & Jerry's Connecticut; Glastonbury (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Leadership experience

Flexible schedules

Career growth

Job summary

Ben & Jerry's Connecticut is seeking a Shift Lead to oversee daily operations and guide the scoop squad on and off peak hours.

You will own shift decisions, train teammates, and ensure top guest service while managing cash and store standards throughout your shift.

Qualifications

• Food/retail experience preferred.
• Strong communication and organizational skills.
• Reliability and dependability on the team.

Responsibilities

• Make shift decisions from open to close.
• Motivate and support the team through busy periods.
• Handle cash, deposits, and daily operations accurately.
• Deliver standout guest service and resolve issues on the spot.
• Run pre-shift huddles and maintain clear communication.
• Train and support new team members.
• Maintain shop standards when the SM or AM is out.
• Keep shifts running smoothly and step up when necessary.

Skills

Leadership

Communication

Cash handling

Guest service

Job description

Ben & Jerry's Shift Lead

Step up, lead the scoop squad, and make every shift sweet.

Ben & Jerry's Shift Lead

Step up, lead the scoop squad, and make every shift sweet.

Pay Rate: $20-24 this includes tips

You’ll

• Be the decision-maker on shift -- own it from open to close
• Guide, motivate, and support your team through every rush
• Handle cash, deposits, and daily operations accurately
• Deliver standout guest service and resolve issues in the moment
• Run pre-shift huddles and keep communication clear
• Train and support new team members
• Hold the shop to its standards when the SM or AM is out
• Keep shifts running smoothly and step up when it counts

Perks

• Competitive pay + leadership experience
• Flexible schedules (nights and weekends)
• Career growth & hands‑on leadership training
• Fun, values-driven workplace

You Bring

• Food/retail experience (a plus, not required)
• Great communication & organization
• Reliability your team can count on