Team Lead

Ben & Jerry's; West Hartford (CT); Hybrid; USD 27,552 - 33,062; Part time

Benefits offered by this job

Competitive pay

Flexible schedules

Career growth

Hands-on leadership training

Fun workplace

Job summary

Ben & Jerry's is seeking a Shift Lead in West Hartford, Connecticut. As a Shift Lead, you will be responsible for leading the scoop squad, managing cash and daily operations, and delivering outstanding guest service.

The ideal candidate will possess strong communication and organization skills, along with a reliable nature that the team can count on. This role offers competitive pay of $20-24 per hour and opportunities for career growth through hands-on leadership training in a fun and values-driven workplace.

Qualifications

• Food/retail experience is a plus, but not required.
• Great communication and organization skills are essential.
• Reliability is crucial for the team.

Responsibilities

• Make decisions on shift and own operations.
• Guide and motivate the team during rush.
• Handle cash and daily operations accurately.
• Deliver excellent guest service.
• Run pre-shift huddles for clear communication.
• Train and support new team members.
• Maintain shop standards during leadership absences.
• Ensure smooth shift operations.

Skills

Communication

Organization

Team motivation

Customer service

Job description

Overview

Ben & Jerry's Shift Lead — Step up, lead the scoop squad, and make every shift sweet. Pay rate: $20-24 per hour (this includes tips).

Responsibilities

• Be the decision-maker on shift — own it from open to close
• Guide, motivate, and support your team through every rush
• Handle cash, deposits, and daily operations accurately
• Deliver standout guest service and resolve issues in the moment
• Run pre-shift huddles and keep communication clear
• Train and support new team members
• Hold the shop to its standards when the SM or AM is out
• Keep shifts running smoothly and step up when it counts

Perks

• Competitive pay + leadership experience
• Flexible schedules (nights and weekends)
• Career growth & hands-on leadership training
• Fun, values-driven workplace

Qualifications

• Food/retail experience (a plus, not required)
• Great communication & organization
• Reliability your team can count on