Team Lead

Ben & Jerry's; Providence (RI); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Leadership training

Fun workplace

Job summary

Ben & Jerry's in Providence, RI is seeking a Shift Lead to oversee scooping, customer service, and team coordination on busy shifts.

You’ll own shift operations, guide staff, manage cash and deposits, and ensure product quality while delivering a fun, values-driven guest experience.

Qualifications

• Food/retail experience is a plus but not required.
• Strong communication and organizational skills.
• Reliable and dependable team player.

Responsibilities

• Be the decision-maker on shift – own it from open to close.
• Guide, motivate, and support your team through every rush.
• Handle cash, deposits, and daily operations accurately.
• Deliver standout guest service and resolve issues in the moment.
• Run pre-shift huddles and keep communication clear.
• Train and support new team members.
• Hold the shop to its standards when the SM or AM is out.
• Keep shifts running smoothly and step up when it counts.

Skills

Communication

Organization

Reliability

Job description

Ben & Jerry's Shift Lead

Step up, lead the scoop squad, and make every shift sweet.

Pay Rate: $19-24 including tips

Responsibilities

• Be the decision-maker on shift – own it from open to close.
• Guide, motivate, and support your team through every rush.
• Handle cash, deposits, and daily operations accurately.
• Deliver standout guest service and resolve issues in the moment.
• Run pre‑shift huddles and keep communication clear.
• Train and support new team members.
• Hold the shop to its standards when the SM or AM is out.
• Keep shifts running smoothly and step up when it counts.

Benefits

• Competitive pay + leadership experience.
• Flexible schedules (nights and weekends).
• Career growth & hands‑on leadership training.
• Fun, values‑driven workplace.

Qualifications

• Food/retail experience (a plus, not required).
• Great communication & organization.
• Reliability your team can count on.

Apply now and scoop up your next leadership opportunity!