Team Lead

Ben & Jerry's; West New York (NJ); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Career growth opportunities

Hands-on leadership training

Fun, values-driven workplace

Job summary

Ben & Jerry's in West New York is hiring a Shift Lead to guide the scoop squad and ensure a positive customer experience. Responsibilities include leading shifts, supporting your team, and delivering excellent guest service.

The role offers a competitive pay rate of $19-23 per hour, which includes tips, as well as flexible schedules and career growth opportunities. If you have a passion for customer service and strong leadership skills, we want to hear from you!

Qualifications

• Experience in food or retail is a plus.
• Strong communication and organizational skills are essential.
• Reliability is crucial for teamwork.

Responsibilities

• Make decisions on shift and manage operations.
• Guide and support the team during busy times.
• Handle cash and ensure accurate daily operations.
• Deliver exceptional guest service and resolve issues.
• Conduct pre-shift meetings to promote clarity.
• Train new team members and uphold shop standards.
• Keep shifts running smoothly and be ready when needed.

Skills

Food/retail experience

Communication

Organization

Reliability

Job description

Overview

Ben & Jerry's Shift Lead – Step up, lead the scoop squad, and make every shift sweet. Pay Rate: $19-23 this includes tips.

Responsibilities

• Be the decision-maker on shift — own it from open to close
• Guide, motivate, and support your team through every rush
• Handle cash, deposits, and daily operations accurately
• Deliver standout guest service and resolve issues in the moment
• Run pre-shift huddles and keep communication clear
• Train and support new team members
• Hold the shop to its standards when the SM or AM is out
• Keep shifts running smoothly and step up when it counts

Perks

• Competitive pay + leadership experience
• Flexible schedules (nights and weekends)
• Career growth & hands-on leadership training
• Fun, values-driven workplace

You Bring

• Food/retail experience (a plus, not required)
• Great communication & organization
• Reliability your team can count on