Shift Bakery Lead: Guest Experience & Cake Production

Nothing Bundt Cakes; Hickory (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Nothing Bundt Cakes is seeking a Shift Bakery Manager to work with the Bakery Manager and team to deliver high-quality cakes, a warm guest experience, and strong store performance.

The role emphasizes leading guest engagement, cake production oversight, brand presentation, and adherence to NbC standards while helping to drive sales and profitability. Strong leadership and organizational skills are essential.

Qualifications

• 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Responsibilities

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
• Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands‑on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Skills

Guest-facing leadership

Delegation

Communication skills

Organization

Problem solving

Learning agility

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Nothing Bundt Cakes is seeking a Shift Bakery Manager to work with the Bakery Manager and team to deliver high-quality cakes, a warm guest experience, and strong store performance.

The role emphasizes leading guest engagement, cake production oversight, brand presentation, and adherence to NbC standards while helping to drive sales and profitability. Strong leadership and organizational skills are essential.