Front Desk Supervisor

Atrium Hospitality; Albuquerque (NM); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Career growth opportunities

401(k) plan with company match

Comprehensive health coverage

Paid time off and vacation

DailyPay and wellness programs

Job summary

A notable hotel management company is seeking a Front Desk Supervisor in Albuquerque. Your role will involve overseeing daily front desk operations, training associates, and ensuring a positive guest experience. Ideal candidates have customer service and leadership experience, alongside strong communication skills. Join a team that prioritizes internal growth and offers a supportive work environment with competitive benefits.

Qualifications

• Experience leading teams in a customer-focused environment.
• Strong communication skills to interact with guests and staff.
• Detail-oriented to manage reports and guest requests.

Responsibilities

• Supervise front desk operations and ensure smooth guest experiences.
• Coach and train front desk associates.
• Handle guest concerns and monitor cash handling.

Skills

Customer service experience

Leadership skills

Strong communication skills

Attention to detail

Tech-savvy

Job description

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Hotel

Albuquerque Embassy Suites

1000 Woodward Place NE

Albuquerque, NM 87102

Full time

Compensation Range: $17.50

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy