Shelter Shift Lead: Safety, Support & Operations

WeHOPE; Palo Alto (CA); Hybrid; USD 39,000 - 44,000; Full time

Job summary

WeHOPE in Palo Alto is seeking a Shift Supervisor to oversee staff and operations during assigned shifts, ensuring smooth functioning and safety. You will monitor client activities, enforce shelter rules, respond to emergencies, and provide support to clients and staff.

Reports to the Program Manager and collaborates with team to complete reports, manage supplies, orient new arrivals, and maintain a clean, secure, and sanitized living environment.

Qualifications

• Experience working in a shelter or with disenfranchised populations.
• Guard Card Training, CPR and First Aid, Custodial Technician Training.
• Strong teamwork and communication abilities.
• Proficient PC skills and data entry.

Responsibilities

• Support clients; register, check-in, monitor, and assess behavior and well-being.
• Monitor clients’ progress and well-being.
• Ensure that the shift runs smoothly and safely.
• Provide crisis management for clients and staff.
• Complete incident reports and submit them to the Program Director.
• Oversee meals and living space and orient new arrivals to shelter policies.
• Assist with organization and distribution of supplies and donations.
• Answer phones and assist callers.

Skills

Communication skills

Crisis management

Documentation

Team player

Data entry

Interpersonal skills

Problem-solving

Observation

Typing

PC proficiency

Education

Guard Card Training

CPR and First Aid

Custodial Technician Training

Job description

Oversees staff and operations during their assigned shifts to ensure smooth functioning and safety. Duties include monitoring client activities, enforcing shelter rules, responding to emergencies, and providing support to both clients and staff. Generated shift reports, managed supplies, and ensured compliance with shelter policies.

Reports to: Program Manager

Salary: $30 per hour

Primary Duties:

Support clients; register, check-in, monitor, and assess behavior and overall well-being.

Monitor clients’ progress and well-being

Ensure that the shift runs appropriately

Understand the systemic issues that affect low-income and marginalized people.

Manage onsite security to ensure the building is secure at all times

Orient new arrivals to shelter protocols and policies

Providing crisis management for clients

Supporting client and facility needs

Fielding questions from clients and responding to requests

Completing Incident Reports and editing reports completed by RSCs and security to ensure accuracy and submitting them to the Program Director

Providing safety supervision to shelter residents

Overseeing meals and living space

Conducting intakes and supervising move-ins and discharges

Assist with food distribution

Ensuring the site is a clean and sanitized living environment

Greet donors and volunteers and assist them with their needs

Assist with the organization and distribution of supplies and donations

Answer phones and assist callers

Maintains supply list and communicates supply needs to the Program Manager

De-escalate hostile situations

Answer site phone

Communicate client or maintenance needs with the Program Manager

Complete staff daily report

Have daily shift huddle

Collect and distribute radios to staff members on shift

Other duties as assigned by management

Swing Shift Responsibilities

Order and maintain inventory and supplies (cleaning, office, janitorial)

Ensure outside of the facility is clean and maintained daily

Collect and exchange linens from 10 – 11 rooms daily: place dirty linen in the laundry room (M-F)

Ensure that room inspections are completed (10 – 11 rooms daily M-F)

Overnight Shift Responsibilities

Complete and submit the Daily Bed Inventory Tracker by 7 am (cc’ing Program Director and COO)

Ensure RSC’s wash, fold, and store linens

Ensure the storage room is organized daily

Check inventory and email the Program Director and Swing Shift Lead of needed items

Ensure security is doing regular walks around the perimeter of the building and responding to any disturbances

Communication:

Attend staff meetings to ensure that clients' needs are well represented. Complete daily logs to communicate with other shelter workers and management. Complete incident Reports on time.

Education and Experience

Experience working in a shelter or other organization that works with the disenfranchised

Completes Guard Card Training, CPR and First Aid, and Custodial Technician Training

Effective team player who is non-judgmental and honest

Proficient with PC

Typing and data entry

Good interpersonal and communication skills

Excellent problem-solving skills.

Able to assist the team in identifying potential challenges and providing input to staff.

Understand the systemic issues that affect low-income marginalized people.

Able to observe and assess agitation levels to proactively diffuse potential aggressive situations.

Orient new clients on shelter protocols and policies