Shelter Operations Lead (Interim)

Mercy House; Huntington Beach (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Mercy House is seeking a Site Lead to oversee daily operations at the Emergency Shelter Program in Huntington Beach. The role includes managing shelter staff, coordinating client activities, and ensuring a safe, client-centered environment.

The position requires crisis intervention skills and staff support, with supervision over volunteers and event coordination. The Site Lead will assist with administrative tasks, reporting, and training, while maintaining organization of supplies and

Qualifications

• Experience in shelter or social services settings is preferred.
• Ability to coordinate volunteers and resources.
• Strong communication and de-escalation skills.

Responsibilities

• Oversee daily shelter operations and staff during assigned shifts.
• Coordinate client activities, safety, and service delivery.
• Provide crisis intervention and support to clients as needed.
• Assist in intake, intake logging, and case coordination activities.
• Supervise volunteers and partner agencies; assist with special events.
• Maintain orderly, safe, and client-centered shelter environment.

Skills

Crisis intervention

Trauma-informed approach

Spanish language

Job description

Mercy House is seeking a Site Lead to oversee daily operations at the Emergency Shelter Program in Huntington Beach. The role includes managing shelter staff, coordinating client activities, and ensuring a safe, client-centered environment.

The position requires crisis intervention skills and staff support, with supervision over volunteers and event coordination. The Site Lead will assist with administrative tasks, reporting, and training, while maintaining organization of supplies and