Emergency Shelter Operations Lead

Mercy House; Buena Park (CA); On-site; USD 52,000 - 56,000; Full time

Job summary

Mercy House in Buena Park, CA is seeking a Site Lead to oversee daily operations at the Emergency Shelter Program, managing shelter staff, client activities, and services to maintain a safe, client-centered environment.

The role involves crisis intervention, staff support, volunteer coordination, supply coordination, and participation in training and meetings, with emphasis on trauma-informed, housing-focused shelter practices.

Qualifications

• High tolerance for individuals with urgent case management and health needs.
• Client-focused, trauma-informed, and housing-focused shelter approach.
• Ability to perform crisis intervention as needed.
• Previous shelter experience is preferred but not required.

Responsibilities

• Oversee shelter staff, security, and client activities.
• Oversee distribution of services and all program services while on duty.
• Assist in coordinating volunteers and support services.
• Oversee the organization of supplies and facility’s needs.
• Provide crisis/conflict intervention.
• Communicate any staff or shelter issues to Program Manager.
• Assist with record keeping and reporting.
• Attend staff meetings and training workshops as needed.
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.).

Skills

Crisis intervention

Trauma-informed

Client-focused

Spanish fluency

Job description

Mercy House in Buena Park, CA is seeking a Site Lead to oversee daily operations at the Emergency Shelter Program, managing shelter staff, client activities, and services to maintain a safe, client-centered environment.

The role involves crisis intervention, staff support, volunteer coordination, supply coordination, and participation in training and meetings, with emphasis on trauma-informed, housing-focused shelter practices.